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VOIP PHONE SERVICE QUESTIONS
How it Works
What is the Arrow phone service (VOIP)?
If I Use the Arrow phone service, who can I call?
What if I need to call 911?
Can I use multiple lines with the Arrow phone service?
How will I know if I get a phone call?
What will my number look like?
Can I get a 1-800 number?
What equipment do I need to get started?
How much does Arrow Residential phone service cost?
Do I have to sign a contract?
What are some advantages to using the Arrow phone service?



How it Works
The Arrow phone service (you may have heard of VOIP) works just like a regular phone with just one key difference how the phone call actually gets to your telephone. Instead of using the high priced telephone company's wiring, Arrow phone service routes your phone calls directly to your telephone using your high speed internet connection. You hear a dial tone and make your phone calls just like you've always done. What's changed is that you don't pay a big bill to use the phone company's wires.
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What is the Arrow phone service (VOIP)?
VOIP, or Voice over Internet Protocol, is a technology that enables people to use the Internet as the transmission medium for telephone calls. Voice data is sent in packets through your high-speed Internet connection rather than by traditional POTS lines (Plain Old Telephone Service). VOIP is significantly less expensive than typical telephone long distance packages, plus one high speed Internet connection can serve for multiple phone lines with no loss in functionality, reliability, or voice quality.
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If I Use the Arrow phone service, who can I call?
Anyone and everyone in North America! Any local phone, mobile phone, long distance, if a number can be dialed in North America, you can call it with Arrow phone service. And you have domestic long distance included, you can say goodbye to your long distance bill as well.
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What if I need to call 911??
Arrow phone service has limited 911 at this time. If you need emergency service, you can still call the local emergency services through there direct numbers.
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Can I use multiple phones with the Arrow phone service?
Absolutely! There are many different ways to use multiple phones with our system and for more information, please call us at 1- 877-701-4050 or email garth@atg.net
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How will I know if I get a phone call?
When you get a phone call, your phone will ring just like normal. Arrow phone service works exactly like you're used to all we've done is replace the high priced phone lines with Arrow's low cost, high speed internet service.
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What will my phone number look like?
You will be able to pick a number from the calling areas of Edmonton, Calgary, Fort McMurray, Lethbridge, Red Deer or Grande Praire.
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Can I get a 1-800 number?
Yes, call us for more details at 1-877-701-4050 or email garth@atg.net
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What equipment do I need to get started?
One key piece of equipment that you will need is the small but powerful ATA (analog telephony adapter) or VOIP adapter (Phone Adapter). These phone adapters allow you to use your conventional telephones for digital or Arrow phone service. The phone adaptors will normally have an Ethernet jack and an RJ-11 phone jack. This little hardware device is what enables you to take full advantage of Arrow phone service features such as caller ID, call waiting, ect.
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How much does Arrow Residential Phone Service cost?
Arrow phone adaptor $90.00. This is a onetime charge and you own the adaptor.
Arrow residential service is $25.00 per month.
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Do I have to sign a contract?
NO! With the Arrow phone service offered through Arrow there is no contract, no set up fees, and no long distance fees in North America. It is a month to month service.
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What are some advantages to using the Arrow phone service?
With Arrow phone service, you get:
  • Digital quality communication
  • Unlimited local and long distance calls in North America
  • You can use your existing phone
  • Number portability your calls can go with you where ever there is internet in North America
  • Full range of features (caller id, call waiting, etc.) included

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Arrow Technology Group
Santa Fe Plaza - 18236 102 Ave
Edmonton, Aberta T5S 1S7
Phone: (780) 701-4050
Fax: (780) 451-6050
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