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In order to establish an Arrow email account contact Arrow at 1-877-701-4050 or submit your request via fax to (780) 451-6050.
  • Open a Web browser (ex. Internet Explorer, Firefox, Safari)
  • Enable IMAP in your account by logging in @
  • Click Settings at the top
  • Click Forwarding and POP/IMAP
  • Select Enable IMAP
  • Select Save Changes
  • Open Outlook Express
  • Click on Tools menu and select Accounts
  • Click Add, then click Mail
  • Enter a name on the 'Display name' field, and click Next
  • Enter your full email address ( in the 'Email address' field, and click Next
  • For 'My incoming mail server is a ______ server', select IMAP from the drop-down list.
  • Enter '' on the 'Incoming mail (POP3, IMAP or HTTP) server'. Enter '' in the 'Outgoing mail (SMTP) server'.
  • Click Next.
  • Enter your full email address (including in the 'Account name' field. Enter your password in the 'Password' field, and click Next.
  • Click Finish.
  • Highlight under Account, and click Properties.
  • Click the Advanced tab.
  • Under Outgoing Mail (SMTP), check the box next to 'This server requires a secure connection (SSL).'
  • Enter 465 in the 'Outgoing mail (SMTP)' field.
  • Under Incoming mail (IMAP), check the box next to 'This server requires a secure connection (SSL)'. The port will change to 993.

  • Click the Servers tab, and check 'My server requires authentication.'
  • Click OK.
If you should have any questions on this process or you are having difficulty setting up your email account please contact Arrow Tech Support at 1-877-701-4050.

Arrow Technology Group
Santa Fe Plaza - 18236 102 Ave
Edmonton, Aberta T5S 1S7
Phone: (780) 701-4050
Fax: (780) 451-6050
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