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How will I receive my invoice?
An invoice for your monthly internet service will be issued at the end of each month. In any case, we will automatically e-mail your invoice to your email account which was set up at the time of install/set up. The order documents are sent with the e-mail as PDF attachment.
In addition, you can view and print your invoice documents at any time.
Please note: Invoices are run on the 20th of each month, a payment received after this date will show on the following month’s invoices.
What methods of payments do you accept?
Arrow accepts monthly payments by credit card, check, money order or bank draft.
We offer online payment options for Mastercard, Visa, and Interact.
Is there a contract term?
All Arrow service is month to month. You can cancel at the end of any billing cycle. Please see our terms of service for more details.
How do I change my billing information?
You can change your billing information online by emailing
reception@atg.net .
How do I cancel service?
You can cancel your service one of three ways:
By mail to:
Arrow
11432 215 Street NW
Edmonton, Ab T5S 2Y3
By Phone to: 780-701-4050
(8:00 AM - 5:00 PM M-F)
By fax to: 1-780-451-6050
Please include your name, address, return phone number, and email address as well as a request to cancel service and the date you want the cancellation to occur.
By E-mail to:
reception@atg.net .
Please include your name, address, return phone number, and email address as well as a request to cancel service and the date you want the cancellation to occur.
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Arrow Technology Group
Santa Fe Plaza - 18236 102 Ave
Edmonton, Aberta T5S 1S7
Phone: (780) 701-4050
Fax: (780) 451-6050
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